{"id":19,"date":"2026-10-30T07:21:47","date_gmt":"2026-10-30T07:21:47","guid":{"rendered":"https:\/\/cupp.cafe\/in\/?page_id=19"},"modified":"2026-10-30T07:21:47","modified_gmt":"2026-10-30T07:21:47","slug":"terms-conditions","status":"publish","type":"page","link":"https:\/\/cupp.cafe\/in\/terms-conditions\/","title":{"rendered":"Terms & conditions"},"content":{"rendered":"\n

Last updated: 26 October 2026<\/em><\/p>\n\n\n\n

These terms cover your use of this website (Part A) and buying from our online shop (Part B). Please read them before you order. Nothing in them affects your legal rights as a consumer.<\/p>\n\n\n\n

About us<\/h2>\n\n\n\n

This website is run by CUPP Limited, a company registered in England and Wales (company number 07874775). Registered office: Unit 9 Oakwood Drive, Emersons Green, Bristol BS16 7LB. Email: customerservice@cupp.cafe<\/a>.<\/p>\n\n\n\n

Most CUPP stores are run by independent franchise partners. Purchases made in a store, in the CUPP app or through delivery apps are with that store or service and their own terms, not these.<\/p>\n\n\n\n

Part A: Using this website<\/h2>\n\n\n\n

1. Using the site<\/h3>\n\n\n\n

You may use this site for your own personal use. You must not misuse it, for example by trying to get unauthorised access to it or its servers, introducing viruses or other harmful code, or attacking it. We may report any such misuse to the authorities.<\/p>\n\n\n\n

2. Information on the site<\/h3>\n\n\n\n

We work hard to keep the site accurate and up to date, but menus, prices, opening hours and availability can vary between stores and change without notice. Please check with the store if something matters to you. For allergens, always speak to the team before you order.<\/p>\n\n\n\n

We aim to keep the site available at all times, but we can\u2019t promise it will always be available or free of errors, and we may change or suspend it.<\/p>\n\n\n\n

3. Our content and brand<\/h3>\n\n\n\n

The CUPP name, logo, photos, text and design of this site belong to CUPP Limited or our licensors (for example Moomin Characters\u2122). You may not copy or use them for business purposes without our written permission. You\u2019re welcome to link to our site in a fair way that doesn\u2019t suggest we endorse you.<\/p>\n\n\n\n

4. Other websites<\/h3>\n\n\n\n

Our site links to other websites, such as delivery apps, our gift card partner and social media. We aren\u2019t responsible for their content or how they use your information.<\/p>\n\n\n\n

5. Your information<\/h3>\n\n\n\n

Our privacy policy<\/a> and cookie policy<\/a> explain how we use your information.<\/p>\n\n\n\n

Part B: Buying from our online shop<\/h2>\n\n\n\n

6. Ordering<\/h3>\n\n\n\n

Our online shop sells to consumers in the UK. When you place an order, we\u2019ll email to confirm we\u2019ve received it. Our contract with you starts when we email to say your order has been dispatched. If we can\u2019t accept your order (for example because an item is out of stock or there\u2019s an error in the price or description), we\u2019ll tell you and won\u2019t charge you, or we\u2019ll refund you in full.<\/p>\n\n\n\n

7. Prices and payment<\/h3>\n\n\n\n

Prices are in pounds sterling and include VAT where it applies. Delivery is charged separately and shown at checkout before you pay. You can pay by card, Apple Pay or Google Pay; payments are processed securely by Stripe. If we\u2019ve made an obvious pricing error, we\u2019ll contact you before going ahead.<\/p>\n\n\n\n

8. Delivery<\/h3>\n\n\n\n

We deliver to UK addresses only, by Royal Mail Signed For. We aim to dispatch within 3 working days, and Royal Mail usually delivers within 3 to 5 working days after that. If your order hasn\u2019t arrived within 30 days, you can cancel it for a full refund. See our delivery page<\/a> for details. The goods are your responsibility once they\u2019ve been delivered to your address.<\/p>\n\n\n\n

9. Changing your mind (14-day cancellation)<\/h3>\n\n\n\n

Under the Consumer Contracts Regulations, you can cancel your order for any reason within 14 days of the day you receive it. To cancel, email customerservice@cupp.cafe<\/a> with your order number. You then have 14 days to send the goods back to CUPP Limited, Unit 9 Oakwood Drive, Emersons Green, Bristol BS16 7LB. You pay the cost of returning them, unless they\u2019re faulty.<\/p>\n\n\n\n

We\u2019ll refund the price you paid, including standard delivery for a full cancelled order, within 14 days of receiving the goods back (or proof you\u2019ve sent them). We may reduce the refund if the goods have been used or handled more than you\u2019d need to check them.<\/p>\n\n\n\n

For health and hygiene reasons, the right to cancel doesn\u2019t apply to food or drink that has been unsealed after delivery, or to goods that go off quickly.<\/p>\n\n\n\n

10. Faulty goods<\/h3>\n\n\n\n

We\u2019re required by law to supply goods that are as described, fit for purpose and of satisfactory quality. If something is faulty or not as described, please contact us. Under the Consumer Rights Act 2015 you can reject faulty goods for a full refund within 30 days of delivery; after that you\u2019re entitled to a repair or replacement, or in some cases a refund. See our returns page<\/a> for how to return an item.<\/p>\n\n\n\n

11. Food products<\/h3>\n\n\n\n

Please check the label and allergen information before using any food or drink product, and follow the storage and preparation instructions and best-before dates.<\/p>\n\n\n\n

12. Gift cards<\/h3>\n\n\n\n

CUPP gift cards are sold and managed by our gift card partner on their own website, and their terms apply.<\/p>\n\n\n\n

Part C: General<\/h2>\n\n\n\n

13. Our responsibility to you<\/h3>\n\n\n\n

If we break these terms, we\u2019re responsible for loss or damage you suffer that is a foreseeable result of that, but not for losses that weren\u2019t foreseeable or for business losses. We don\u2019t exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or for your rights as a consumer (for example under the Consumer Rights Act 2015).<\/p>\n\n\n\n

14. Events outside our control<\/h3>\n\n\n\n

We aren\u2019t responsible for delays caused by events outside our control, such as postal disruption or severe weather. If this happens, we\u2019ll let you know and you can cancel for a refund if the delay is significant.<\/p>\n\n\n\n

15. Franchise partners\u2019 warehouse orders<\/h3>\n\n\n\n

Warehouse (wholesale) orders placed by CUPP franchise partners are business orders covered by their franchise agreement and supply terms, not by Part B.<\/p>\n\n\n\n

16. Complaints and the law<\/h3>\n\n\n\n

If you have a complaint, please email customerservice@cupp.cafe<\/a> and we\u2019ll do our best to put things right. These terms are governed by the law of England and Wales. You can bring proceedings in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in your local courts.<\/p>\n\n\n\n

17. Changes to these terms<\/h3>\n\n\n\n

We may update these terms from time to time. The terms that apply to your order are the ones shown here when you placed it.<\/p>\n\n","protected":false},"excerpt":{"rendered":"

Last updated: 26 October 2026 These terms cover your use of this website (Part A) and buying from our online shop (Part B). Please read them before you order. Nothing in them affects your legal rights as a consumer. About us This website is run by CUPP Limited, a company registered in England and Wales […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-19","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/cupp.cafe\/in\/wp-json\/wp\/v2\/pages\/19","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cupp.cafe\/in\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cupp.cafe\/in\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cupp.cafe\/in\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cupp.cafe\/in\/wp-json\/wp\/v2\/comments?post=19"}],"version-history":[{"count":1,"href":"https:\/\/cupp.cafe\/in\/wp-json\/wp\/v2\/pages\/19\/revisions"}],"predecessor-version":[{"id":26,"href":"https:\/\/cupp.cafe\/in\/wp-json\/wp\/v2\/pages\/19\/revisions\/26"}],"wp:attachment":[{"href":"https:\/\/cupp.cafe\/in\/wp-json\/wp\/v2\/media?parent=19"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}